Build a Client Help Desk for Your Agency
Keep every client request organized by account and project. Assign owners, track status, and hit your SLAs. Free to start.
16,170+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A help desk for an agency is a web app where each client request becomes a ticket tagged to the right client account, project, and service type — with a status, priority, and assigned team member — so retainer work, revisions, and support requests stay separated by client and nothing slips between accounts.
What your agency help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for agency.
Client / Account
Which client the ticket belongs to, so every request is filed under the right account.
Project
The specific engagement or retainer the request falls under.
Service Type
Design, Development, Copy, Ads, or SEO — so requests route to the right specialist.
Status
New, In Progress, In Review, Awaiting Client, Delivered — matching an agency's review loop.
Priority
Urgency set against the client's SLA so retainer commitments are honored.
Assigned Team Member
The person responsible for delivering the request.
Billable / Hours
Whether the request is in-scope or a billable extra, plus estimated hours, for retainer accounting.
Due Date
When the client expects delivery, so deadlines are visible on the dashboard.
Internal Notes
Team-only notes on scope, approvals, or client context.
What good looks like for agency
One app, a view for everyone
Account Manager
Every open ticket per client, SLA and due dates, what's awaiting sign-off, and keeping the relationship healthy.
Specialist / Team Member
Their assigned queue, clear briefs, due dates, and marking work delivered.
Agency Owner
Ticket volume per client, in-scope vs billable extras, team workload, and which accounts consume the most support.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around agency
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how agency actually works
Build it in 3 steps
Describe it
Tell Kleap what your agency needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can each client see only their own tickets?+
Yes. Roles plus a per-client login let a client submit and track only their own account's tickets, while your team sees the whole board. The data lives in one app but is filtered by who's logged in.
Does it connect to our project tools like Asana or Slack?+
No — Kleap generates a standalone help-desk web app with its own database of tickets, statuses, and dashboards. It doesn't sync with Asana, Slack, or Jira; it's meant to be the single place client requests are logged and tracked.
Can clients email a request and have it become a ticket?+
No email-to-ticket ingestion — requests come in through a form you generate or are entered by your team. Kleap doesn't monitor an inbox, so an emailed request has to be logged manually.
Can we track billable hours for a retainer?+
You can add fields like a billable flag and estimated hours to each ticket and report on them in the dashboard, but it's a tracking record, not a time-tracking or invoicing integration — the numbers you enter are what it reports.
More Help Desk Software use cases
Ready to build it?
Describe your agency help desk and watch it come to life. Free to start, no code.