Build an Internal Help Desk for Your Company
Let employees submit requests and route them by department. Track status, set priority, and clear the backlog. Free to start.
16,170+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
An internal help desk is a web app where employees raise requests to a shared-services team — HR, Facilities, Finance, Ops — as tracked tickets with a category, a status, an assignee, and a priority, so back-office requests are owned and resolved instead of living in scattered chats and forwarded messages.
What your internal support help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for internal support.
Request Category
HR, Facilities, Finance/Expenses, Equipment, Access, or Other — so tickets route to the right team.
Status
New, Assigned, In Progress, On Hold, Resolved, Closed — the standard request lifecycle.
Priority
Low, Normal, High, Urgent — so a broken badge reader outranks a routine question.
Requester / Department
The employee and their team, so recurring departmental needs are visible.
Assigned To / Team
The person or shared team responsible for handling it.
Needed By
When the employee needs it done, shown so time-sensitive requests aren't missed.
Approval Status
Whether a request needing sign-off (an expense, new equipment) has been approved.
Resolution Notes
What was done, retained as a record and for similar future requests.
Internal Notes
Handler-only notes not shown to the requester.
What good looks like for internal support
One app, a view for everyone
Requester / Employee
An easy form, a ticket number, and being able to check the status of their own request.
Shared-Services Handler
Their team's incoming queue, priorities, approvals, and needed-by dates.
Team Lead / Ops Manager
Request volume by category, backlog, on-time completion, and workload across the team.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around internal support
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how internal support actually works
Build it in 3 steps
Describe it
Tell Kleap what your internal support needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can HR, Facilities, and Finance each see only their own tickets?+
Yes. A category routes tickets and roles control visibility, so each shared-services team sees its own queue while employees see only the requests they raised. It's one web app with role-based views on its own database.
Can we require approval before a request is fulfilled?+
You can add an approval-status field to tickets that need sign-off and filter for what's pending, but it's a tracked field, not an automated routing workflow that emails an approver. The status shows where a request stands; moving it forward is done in the app.
Does it connect to Slack or our HR system?+
No — Kleap builds a self-contained web ticketing app with its own records, statuses, and dashboards. It doesn't integrate with Slack, email, or an HRIS; employees submit through a form and everything is tracked inside the app.
Can employees submit requests from their phones?+
The app is responsive, so an employee can open the submission form in a phone browser, but there's no installable mobile app. Everything runs in the browser on any device.
More Help Desk Software use cases
Ready to build it?
Describe your internal support help desk and watch it come to life. Free to start, no code.