Build a Help Desk for Your SaaS
Track bug reports, feature requests, and account issues in one place. Set priorities, assign owners, and resolve faster. Free to start.
12,076+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A help desk for a SaaS product is a web app where support requests become tracked tickets — each with a status (New, In Progress, Waiting on Customer, Resolved), a priority, a product area, and an assigned agent — so a small team can triage bugs, feature requests, and how-to questions without losing anything in a shared inbox.
What your saas help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for saas.
Priority
Severity of the issue (Low, Normal, High, Urgent) so outages and blockers jump the queue ahead of how-to questions.
Status
Lifecycle state (New, In Progress, Waiting on Customer, Resolved, Closed) that shows where every ticket stands at a glance.
Product Area
Which module the ticket touches (Billing, API, Dashboard, Auth) so recurring pain points surface in the dashboard.
Type
Whether it's a Bug, Feature Request, How-To, or Account issue, so roadmap signal stays separate from the support queue.
Plan / Tier
The customer's subscription tier (Free, Pro, Enterprise) so paid accounts can be prioritized.
Assigned Agent
The teammate who owns the ticket, so nothing sits unowned in the queue.
Environment / Version
The app version or browser where a bug appeared, so engineering can reproduce it.
Linked Account
The workspace or customer record the ticket belongs to, so history is one click away.
Internal Notes
Agent-only notes (hidden from the customer) for reproduction steps and hand-off context.
What good looks like for saas
One app, a view for everyone
Support Agent
Their queue of assigned tickets, fast first replies, clear reproduction steps, and closing without reopens.
Team Lead
Backlog size, aging/overdue tickets, agent workload balance, and recurring issues by product area.
Product / Engineering
Bug tickets with version and environment detail, feature-request volume, and which modules generate the most tickets.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around saas
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how saas actually works
Build it in 3 steps
Describe it
Tell Kleap what your saas needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can this help desk pull tickets straight from my support email inbox?+
No — Kleap builds a web-based help desk on its own database, so tickets are created through a form on your site or entered by an agent, not ingested from Gmail or an email inbox. If you need an email-to-ticket pipeline, that isn't part of what Kleap generates.
Can customers submit and track their own tickets?+
Yes. You can generate a public submission form plus a logged-in portal where each customer sees the status of only their own tickets. Roles control visibility — customers see their tickets, agents see the whole queue.
Does it integrate with Slack or Zendesk?+
No. Kleap creates a standalone help-desk app with its own ticket records, statuses, and dashboards; it doesn't connect to Slack, Zendesk, or other tools. Everything lives inside the app it generates.
Is there a mobile app for agents?+
No native mobile app — the help desk is a responsive web app, so agents work from a browser on desktop or phone, but there's nothing to install from an app store.
More help desk setups people build
The same builder, tuned for another workflow — each starts from real fields for its niche.
Ready to build it?
Describe your saas help desk and watch it come to life. Free to start, no code.