Build an Order Management System for Your Ecommerce Store
Track every online order, status, and customer in one place. Ditch spreadsheets and never lose a sale. Build yours with Kleap. Free to start.
16,171+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
An order management system for ecommerce is a web app that records every online order, tracks its status from placement through fulfillment, and stores the customer and line-item details in one database. It gives a small online store a single source of truth without spreadsheets or a patchwork of email threads.
What your ecommerce order management tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for ecommerce.
Order number
A unique, sequential ID for each order so staff and customers can reference it in support messages and internal notes.
Order status
A stage like New, Paid, Packing, Shipped, or Delivered so anyone can see where an order sits without asking around.
Customer record
Name, email, and shipping address linked to the order, and reused to spot repeat buyers and their lifetime order count.
Line items
Each product, variant, quantity, and price on the order so the pick list and the total are always exact.
Order total
The summed line items plus shipping recorded as a number, giving accurate revenue reporting on the dashboard.
Fulfillment channel
Whether the order ships from your own stock or a partner, so packing staff know who handles it.
Tracking note
A free-text field to paste the carrier name and tracking number once shipped, kept alongside the order for reference.
Internal flag
A tag such as Gift, Fragile, or VIP that warns the packer of special handling before the box goes out.
What good looks like for ecommerce
One app, a view for everyone
Fulfillment
clear pick lists, correct addresses, special-handling flags, and what to pack next
Owner
daily order volume, revenue total, unshipped backlog, and repeat-customer rate
Support
fast order lookup by name or number, current status, and order history
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the order management you actually want and own it outright.
A typical order management
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around ecommerce
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how ecommerce actually works
Build it in 3 steps
Describe it
Tell Kleap what your ecommerce needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can it pull orders in automatically from my Shopify or Etsy store?+
No, this is a standalone web app with its own database, not a storefront connector. You or your team enter or paste in orders, and the app then tracks status, customers, and line items in one place. It is the record-keeping and fulfillment hub, not a sync tool.
How do customers know their order shipped?+
The app stores the tracking note and status on each order, and your dashboard shows which orders are ready to notify. You send the update from your own email, then flip the status to Shipped so the record stays current. The app is the source of truth, not the sender.
Can two people work orders at the same time?+
Yes. Because it is a shared web database, your packer and your support person see the same live order list and statuses. When one marks an order Shipped, the change is visible to everyone immediately.
Does it handle returns and refunds?+
It tracks the order state, so you can add a Returned or Refund-requested status and a note explaining why. It records the decision and keeps the history, but it does not move money, since it has no payment integration.
More Order Management System use cases
Ready to build it?
Describe your ecommerce order management and watch it come to life. Free to start, no code.