Build an Order Management System for Retail
Track special orders, layaways, and customer pickups across your store in one clear dashboard. Never lose a request. Build it on Kleap. Free to start.
16,171+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
An order management system for retail is a web app that logs customer orders across counter, phone, and special-order requests, tracks each from placed to collected, and keeps customer and item records in one database. It gives a shop a single ledger for orders that do not simply walk out the door, like special orders, holds, and layaways.
What your retail order management tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for retail.
Order number
A ticket ID customers can quote when they call or come in to collect a special or held order.
Order type
Special order, Layaway, Hold, or Pickup, so staff handle each with the right process and timeline.
Order status
Stages like Placed, Awaiting stock, Ready for pickup, and Collected that keep the whole team aware without asking.
Customer record
Name, phone, and preferences linked to the order, and reused to recognize regulars and their past purchases.
Line items
Each product, variant, quantity, and price so a special order for a specific size or color is unmistakable.
Deposit taken
The amount a customer has paid down on a layaway or special order, recorded so staff know the balance owed.
Expected ready date
When a special-ordered item should arrive, stored on the order to set customer expectations and trigger a callback.
Pickup location
Which store or counter the customer will collect from, for shops with more than one location.
What good looks like for retail
One app, a view for everyone
Sales associate
order status, deposits, ready dates, and who to call
Store manager
open special orders, uncollected pickups, and layaway balances
Owner
order volume by store, popular special items, and deposit totals
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the order management you actually want and own it outright.
A typical order management
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around retail
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how retail actually works
Build it in 3 steps
Describe it
Tell Kleap what your retail needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Does it connect to my POS or barcode scanner?+
No, it is a standalone web app with its own database, not a POS or scanner integration. Staff type orders in and update status, and it becomes the shared record for special orders, holds, and layaways. It complements your register rather than replacing it.
How does it help with special orders that take weeks to arrive?+
Each order stores an expected ready date and status, so an Awaiting-stock order surfaces on the dashboard as its date approaches. Staff can then call the customer, and the whole team sees the same timeline instead of relying on a note taped to the counter.
Can it track layaway deposits and balances?+
Yes. You record the deposit taken against the order total, so the remaining balance is clear whenever the customer comes in. It keeps the record and the math, but it does not take the payment, since it has no payment integration.
Does it work across more than one store?+
Yes. Each order stores a pickup location, and because it is one shared database, staff at any location see the same orders and statuses. A customer can order at one shop and collect at another with the record following them.
More Order Management System use cases
Ready to build it?
Describe your retail order management and watch it come to life. Free to start, no code.