Build a Customer Feedback Survey App
Create a customer feedback survey app with a public form, filters, and a live results dashboard. Powered by Kleap. Free to start.
16,176+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A customer feedback survey app is a web form that collects ratings and comments from your customers after a purchase or support interaction and stores each submission as a record, so you can track satisfaction and act on complaints over time.
What your customer feedback survey tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for customer feedback.
CSAT rating (1-5)
The core satisfaction score you trend to see if experience is improving or slipping.
Open comment ('what could we improve')
Captures the 'why' behind the score so a low rating becomes an actionable fix.
Order or ticket reference
Ties feedback to a specific transaction so you can follow up on the exact issue.
Product or service purchased
Segments feedback by what was bought to find which offerings underdeliver.
Customer email (optional)
Lets you close the loop with an unhappy customer instead of losing them silently.
Channel (in-store, online, support)
Shows which touchpoint drives or drags satisfaction.
Would-recommend toggle
A quick loyalty signal that complements the CSAT rating.
Resolution status
For support feedback, records whether the issue was actually solved.
What good looks like for customer feedback
One app, a view for everyone
Support manager
CSAT trend, negative comments, and resolution rate
Business owner
overall satisfaction and repeat/recommend rate
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the survey you actually want and own it outright.
A typical survey
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around customer feedback
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how customer feedback actually works
Build it in 3 steps
Describe it
Tell Kleap what your customer feedback needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can Kleap automatically email this survey to my customers?+
No. Kleap builds the survey and gives you a public shareable link; it does not send email or SMS invites or connect to your customer list. You paste the link into your own receipt, email, or SMS. Every submission is stored and charted in your results dashboard.
How do I calculate CSAT from the responses?+
Your results dashboard aggregates the rating field automatically, showing the average score and the count of responses per rating. CSAT top-2-box is simply the share of 4- and 5-star ratings.
Can I ask a follow-up only when someone is unhappy?+
You can add an open-comment field and prompt low raters to explain, though Kleap surveys are single-page forms rather than deep branching flows. Collecting an optional email lets you follow up with detractors manually.
Can customers respond on their phone?+
Yes. The survey is a responsive website that works in any mobile browser. There is no app to install from an app store, so you just share the link or a QR code.
More Survey App use cases
Ready to build it?
Describe your customer feedback survey and watch it come to life. Free to start, no code.