Build a Complaint Management App for Healthcare
Log patient complaints by department and severity, assign caseworkers, and track to resolution. Made with Kleap. Free to start.
16,176+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A healthcare complaint-management app is a web tool for clinics, hospitals, and practices to log patient complaints and concerns — care quality, wait times, communication, billing, dignity — and manage each through review, response, and resolution while keeping an auditable record. It centralizes complaints handling so nothing slips past a statutory response deadline.
What your healthcare complaint management tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for healthcare.
Case reference
A unique ID for tracking and audit of each concern.
Patient identifier / MRN
Links the complaint to the right patient record, handled per your privacy policy.
Department / ward / clinic
Identifies where the concern arose for local review.
Complaint category (clinical care, wait time, communication, billing, dignity/respect)
Classifies concerns for governance and theme reporting.
Date of incident
Records when the event happened, distinct from when it was reported.
Severity / risk grading
Grades potential harm so serious concerns get priority review.
Status (new / investigating / resolved / closed)
Tracks each case through the investigation stages.
Acknowledgement & response due dates (SLA)
Captures the statutory deadlines the response must meet.
Resolution / actions taken & apology
Records the outcome, remedial actions, and any apology given.
What good looks like for healthcare
One app, a view for everyone
Complaints / PALS officer
Open cases, acknowledgements, and looming response deadlines.
Clinical governance lead
Severity grading, recurring themes, and concerns by department.
Department / ward manager
Cases assigned to their area and the actions taken.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the complaint management you actually want and own it outright.
A typical complaint management
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around healthcare
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how healthcare actually works
Build it in 3 steps
Describe it
Tell Kleap what your healthcare needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Does it integrate with our EHR or patient record system?+
No. Kleap builds a standalone web app on its own database and does not connect to EHR or EMR systems. You enter the relevant patient reference and details into the complaint record manually — it is a dedicated complaints log, not an integrated clinical system.
Is complaint data pulled from emails or our patient portal automatically?+
No. Nothing is ingested automatically from email or portals. Complaints are entered by staff or submitted through an intake form you publish, then tracked and reported in the dashboard.
Can it enforce statutory response deadlines and escalate breaches?+
You can store acknowledgement and response due-date fields, and the dashboard flags any case that is overdue. It does not auto-escalate or auto-email reminders, so a person still has to act on the flag.
Can we restrict who sees patient complaints?+
Yes. The app supports logins and roles, so you can scope access per user and keep sensitive complaint records visible only to the complaints team and the relevant managers.
More Complaint Management App use cases
Ready to build it?
Describe your healthcare complaint management and watch it come to life. Free to start, no code.