Build a Simple Help Desk for Your Small Business
Collect customer requests through one form and track each to done. Simple statuses your whole team understands. Free to start.
16,198+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A help desk for a small business is a web app that captures every customer request as a ticket — with a status, a category, who it's assigned to, and contact details — so a small team can answer questions, track issues to completion, and look organized without a call center's worth of software.
What your small business help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for small business.
Status
New, In Progress, Waiting on Customer, Resolved, Closed — the everyday lifecycle.
Category
The kind of request (Question, Complaint, Quote, Appointment, Service issue) tuned to the business.
Priority
Low, Normal, High — so urgent complaints don't wait behind routine questions.
Assigned To
The staff member responsible, so requests don't fall between people.
Customer Details
Name, phone, and email captured on the ticket for follow-up.
Channel / Source
How the customer reached out (walk-in, phone, web form) logged for context.
Follow-up Date
When to circle back, so promised call-backs actually happen.
Resolution Notes
What was done, kept as a record and for repeat customers.
Internal Notes
Staff-only notes not visible to the customer.
What good looks like for small business
One app, a view for everyone
Owner / Manager
The full board, overdue follow-ups, complaint trends, and that nothing embarrassing gets forgotten.
Staff Member
Their assigned tickets, customer contact details, follow-up dates, and marking work done.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around small business
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how small business actually works
Build it in 3 steps
Describe it
Tell Kleap what your small business needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
I'm not technical — can I actually run this?+
Yes. You describe the help desk you want in plain language and Kleap generates the web app and database. Staff use a simple form and a board of tickets; there's no code to maintain and no server to set up.
Can I take phone or walk-in requests, not just web ones?+
Yes. A staff member can create a ticket manually and log the channel (phone, walk-in, web form), so every request lives in one place. There's no automatic phone or email capture — it's entered by hand.
Does it text or email the customer when I update a ticket?+
No — Kleap builds the ticket-tracking app itself, not an SMS or email sender. You update the status in the app and contact the customer through your normal phone or email. The app is the record, not the messenger.
Can I see it on my phone while I'm out?+
It's a responsive web app, so you can open it in your phone's browser, but there's no installable app from the App Store. Everything works from a browser, desktop or mobile.
More Help Desk Software use cases
Ready to build it?
Describe your small business help desk and watch it come to life. Free to start, no code.