Build an Order Management System for Your Restaurant
Log takeout, catering, and supplier orders with statuses your kitchen sees at a glance. Stay on top of every ticket. Built with Kleap. Free to start.
16,198+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
An order management system for a restaurant is a web app that logs incoming orders, whether phone, catering, or online pickup, tracks each one from received to ready, and keeps customer and item details in one database. It gives the kitchen and front counter a shared, always-current order board instead of paper tickets and shouted updates.
What your restaurant order management tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for restaurant.
Order ticket ID
A short daily number so staff can call out and match an order at pickup without confusion during a rush.
Order type
Dine-in, Takeout, Delivery, or Catering, so the kitchen knows the packaging and timing each order needs.
Order status
Stages like Received, In kitchen, Ready, and Picked up that keep the counter and kitchen in sync in real time.
Line items
Each dish, quantity, and modifier such as No onions recorded exactly so the kitchen makes the right plate.
Pickup or serve time
The requested time stored on the order so the kitchen sequences prep and nothing sits cold.
Customer contact
Name and phone tied to the order for pickup callouts and to recognize regulars and their usual order.
Allergy note
A prominent field for allergies or dietary needs so the kitchen is warned before cooking begins.
Special instructions
Free text for requests like Extra napkins or Ring doorbell that do not fit a menu item.
What good looks like for restaurant
One app, a view for everyone
Kitchen
item modifiers, allergy notes, prep order, and what is due next
Front counter
who to call, which orders are ready, and pickup times
Owner
order volume by daypart, popular items, and catering pipeline
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the order management you actually want and own it outright.
A typical order management
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around restaurant
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how restaurant actually works
Build it in 3 steps
Describe it
Tell Kleap what your restaurant needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Does this replace my POS or connect to delivery apps?+
No, it is a separate web app with its own database for tracking orders, not a point-of-sale or a delivery-platform connector. Staff enter phone, catering, and pickup orders into it, and it becomes the shared kitchen and counter board. It manages the order lifecycle, not the payment terminal.
Can the kitchen and counter see the same order updates live?+
Yes. It is a shared web database, so when the counter takes a phone order it appears on the kitchen view instantly, and when the kitchen marks it Ready the counter sees it. No paper tickets travel between them.
How are allergies and modifiers handled so nothing is missed?+
Each line item carries its modifiers, and every order has a dedicated allergy field that shows prominently on the kitchen view. The information stays attached to the order for the whole cook, so it does not get lost between taking and making.
Can I use it for catering orders booked days ahead?+
Yes. Because each order stores a requested serve time and date, catering orders sit in the database with a future date and surface on your dashboard as the day approaches. You track them through the same statuses as same-day orders.
More Order Management System use cases
Ready to build it?
Describe your restaurant order management and watch it come to life. Free to start, no code.