Build a Complaint Management App for Utilities
Capture utility complaints by account and meter, escalate outages by severity, and track resolution. Built on Kleap. Free to start.
16,172+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A utility complaint-management app is a web tool for energy, water, and telecom providers to log customer complaints — supply interruptions, billing disputes, metering errors, connection delays — and manage each through investigation and resolution against regulatory response times. It gives complaint handlers one register that tracks deadlines and vulnerable-customer cases.
What your utilities complaint management tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for utilities.
Case reference number
A unique ID the customer can quote in any follow-up.
Account & meter number
Identifies the account and the affected metering point.
Service type (electricity, gas, water, broadband)
Separates complaints by the utility service involved.
Complaint category (supply/outage, billing, metering, connection, customer service)
Classifies the issue for regulatory reporting.
Severity / priority (vulnerable customer flag)
Prioritizes safety cases and vulnerable customers.
Status (new / investigating / resolved / closed)
Tracks the case through to a logged outcome.
Assigned handler
Assigns clear accountability for resolving the complaint.
Response due date (SLA)
Records the regulatory deadline the response must meet.
Resolution / outcome & compensation
Records the outcome and any goodwill or compensation paid.
What good looks like for utilities
One app, a view for everyone
Complaints handler
Open cases, SLA deadlines, and vulnerable-customer flags.
Customer service manager
Complaint volume by service type and category.
Regulatory / compliance lead
The 8-week resolution rate and ombudsman escalations.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the complaint management you actually want and own it outright.
A typical complaint management
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around utilities
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how utilities actually works
Build it in 3 steps
Describe it
Tell Kleap what your utilities needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Does it integrate with our billing/CIS or metering systems?+
No. Kleap builds a standalone web app on its own database and does not connect to billing, CIS, or metering platforms. You enter the account, meter, and complaint details into the record — it is a dedicated complaints log, not a connector.
Can it automatically escalate a complaint that is near the regulatory deadline?+
No. There is no auto-escalation or automated email. The response due date is stored and overdue cases are flagged on the dashboard so a handler can act before the deadline — the app will not send the alert itself.
Can customers log complaints online, and does it pull them from social media?+
Customers can submit through a public intake form you publish, which lands directly in your dashboard. It does not scrape or ingest complaints from social media, email, or phone — those are entered by staff.
Can we flag and prioritize vulnerable customers?+
Yes. The severity/priority field lets you mark vulnerable-customer cases so they surface at the top of the dashboard and get handled first, with the reason recorded on the case.
More Complaint Management App use cases
Ready to build it?
Describe your utilities complaint management and watch it come to life. Free to start, no code.