Build a B2B Help Desk for Your Accounts
Group support tickets by company, enforce contract SLAs, and prioritize key accounts. See every request in one view. Free to start.
16,170+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A B2B help desk is a web app where support tickets are organized by company account and contact — each with a priority mapped to the account's SLA, a status, a product area, and an assigned agent — so support for a few high-value business customers is tracked at the account level, not just per person.
What your b2b help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for b2b.
Account / Company
The business customer the ticket belongs to, so every request rolls up to the account.
Contact
The specific person at that company who raised it, kept alongside the account.
Priority / Severity
Mapped to the account's contract SLA so key accounts get their contracted response times.
Status
New, In Progress, Waiting on Customer, Escalated, Resolved — including an escalation state for stuck issues.
Product Area
The module or service the ticket concerns, so account-level patterns surface.
Assigned Agent
The owner, often the account's dedicated support contact.
SLA / Response Due
The contracted response target for that account, shown so commitments are met.
Escalation Owner
Who it's escalated to when it exceeds the first line.
Internal Notes
Agent-only notes on account context and technical hand-off.
What good looks like for b2b
One app, a view for everyone
Account Support Agent
Their accounts' open tickets, SLA due times, account history, and clean escalations.
Support Manager
SLA compliance per account, escalation volume, ticket load by customer, and at-risk accounts.
Account Manager / CSM
Which of their accounts raise the most tickets and whether support health threatens renewal.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around b2b
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how b2b actually works
Build it in 3 steps
Describe it
Tell Kleap what your b2b needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can I group tickets by company, not just by person?+
Yes. An Account field on every ticket lets the dashboard roll requests up per company, so you see everything a business customer has open even when several of their people submit tickets. Contact and account are tracked separately.
Can we honor different SLAs per account?+
You can store an SLA/response-due field per ticket set from the account and flag overdue ones on the dashboard. It's a tracked target and a visual flag, not an automated escalation engine — a manager acts on what the board shows.
Does it sync with our CRM like Salesforce or HubSpot?+
No — Kleap generates a standalone help-desk app on its own database. It won't sync accounts or contacts from a CRM; you maintain the account list inside the app. It's built to be the support system of record, not a CRM add-on.
Can a customer's team log in and see all their company's tickets?+
Yes, with roles: contacts from the same account can be given access to their company's tickets while your team sees everything. Visibility is controlled by login and role inside the one web app.
More Help Desk Software use cases
Ready to build it?
Describe your b2b help desk and watch it come to life. Free to start, no code.