Build a Help Desk for Your SaaS
Track bug reports, feature requests, and account issues in one place. Set priorities, assign owners, and resolve faster. Free to start.
16,170+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A help desk for a SaaS product is a web app where support requests become tracked tickets — each with a status (New, In Progress, Waiting on Customer, Resolved), a priority, a product area, and an assigned agent — so a small team can triage bugs, feature requests, and how-to questions without losing anything in a shared inbox.
What your saas help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for saas.
Priority
Severity of the issue (Low, Normal, High, Urgent) so outages and blockers jump the queue ahead of how-to questions.
Status
Lifecycle state (New, In Progress, Waiting on Customer, Resolved, Closed) that shows where every ticket stands at a glance.
Product Area
Which module the ticket touches (Billing, API, Dashboard, Auth) so recurring pain points surface in the dashboard.
Type
Whether it's a Bug, Feature Request, How-To, or Account issue, so roadmap signal stays separate from the support queue.
Plan / Tier
The customer's subscription tier (Free, Pro, Enterprise) so paid accounts can be prioritized.
Assigned Agent
The teammate who owns the ticket, so nothing sits unowned in the queue.
Environment / Version
The app version or browser where a bug appeared, so engineering can reproduce it.
Linked Account
The workspace or customer record the ticket belongs to, so history is one click away.
Internal Notes
Agent-only notes (hidden from the customer) for reproduction steps and hand-off context.
What good looks like for saas
One app, a view for everyone
Support Agent
Their queue of assigned tickets, fast first replies, clear reproduction steps, and closing without reopens.
Team Lead
Backlog size, aging/overdue tickets, agent workload balance, and recurring issues by product area.
Product / Engineering
Bug tickets with version and environment detail, feature-request volume, and which modules generate the most tickets.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around saas
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how saas actually works
Build it in 3 steps
Describe it
Tell Kleap what your saas needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can this help desk pull tickets straight from my support email inbox?+
No — Kleap builds a web-based help desk on its own database, so tickets are created through a form on your site or entered by an agent, not ingested from Gmail or an email inbox. If you need an email-to-ticket pipeline, that isn't part of what Kleap generates.
Can customers submit and track their own tickets?+
Yes. You can generate a public submission form plus a logged-in portal where each customer sees the status of only their own tickets. Roles control visibility — customers see their tickets, agents see the whole queue.
Does it integrate with Slack or Zendesk?+
No. Kleap creates a standalone help-desk app with its own ticket records, statuses, and dashboards; it doesn't connect to Slack, Zendesk, or other tools. Everything lives inside the app it generates.
Is there a mobile app for agents?+
No native mobile app — the help desk is a responsive web app, so agents work from a browser on desktop or phone, but there's nothing to install from an app store.
More Help Desk Software use cases
Ready to build it?
Describe your saas help desk and watch it come to life. Free to start, no code.