Build a Knowledge Base for Your IT Team
Document runbooks and fixes in a searchable IT wiki with role-restricted and public how-tos. Built on Kleap. Free to start.
11,951+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
An IT knowledge base is a central repository of runbooks, troubleshooting guides, and how-to articles that help IT staff and employees resolve technical issues and follow standard procedures.
What your it teams knowledge base tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for it teams.
Article / runbook title
States the incident or task ('reset MFA for a locked account') so the on-call fix is one search away.
Category (network / hardware / access / software)
Sorts articles by system so help-desk staff triage to the right runbook fast during an incident.
System / asset affected
Pinpoints the server, app, or device a procedure applies to, avoiding a fix aimed at the wrong system.
Severity / priority
Flags P1 outages versus routine requests so responders know what warrants immediate escalation.
Resolution / step-by-step
The precise ordered procedure so any technician executes a fix identically under pressure.
Owner / on-call team
Identifies who maintains the runbook and who to escalate to when steps don't resolve the issue.
Status (draft / verified / published)
Ensures staff only run procedures that have been tested, not untested drafts, on production systems.
Last-verified date
Infrastructure changes; a runbook referencing a decommissioned server causes failed remediation.
Tags (error codes, OS)
Lets a technician search the exact error string or OS version an employee reports.
What good looks like for it teams
One app, a view for everyone
Help-desk technician
Fast, accurate runbooks and fixes for common employee tickets
Sysadmin / on-call
Verified procedures and clear escalation paths during incidents
Employee / end user
Self-service how-tos for access, passwords, and common software issues
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the knowledge base you actually want and own it outright.
A typical knowledge base
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around it teams
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how it teams actually works
Build it in 3 steps
Describe it
Tell Kleap what your it teams needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Does it integrate with ServiceNow, Jira, or our Active Directory / SSO?+
No. Kleap builds a standalone knowledge base with its own logins; it doesn't sync with ServiceNow or Jira, and it won't authenticate against your Active Directory or SSO. Technicians reference runbooks here and act in your ITSM separately. It's a documentation store, not an ITSM or identity integration.
Can we restrict runbooks so only the IT team sees them?+
Yes. Put the runbook library behind a login with roles so only IT staff access sensitive procedures, while employee-facing self-service articles stay open or on a separate internal portal. You control which sections require authentication.
Is there an AI assistant that auto-resolves or triages tickets?+
No, not by default. Kleap builds a searchable runbook library, not a generative bot that diagnoses issues or auto-closes tickets. It speeds resolution by making verified procedures easy to find, not by automating them.
Can technicians attach config files and screenshots to a runbook?+
Yes. You can upload files and images into articles, so a runbook can include annotated screenshots or a sample config. Everything is stored in the app rather than pulled from an external drive.
More knowledge base setups people build
The same builder, tuned for another workflow — each starts from real fields for its niche.
Ready to build it?
Describe your it teams knowledge base and watch it come to life. Free to start, no code.