Build a Help Desk for Your Online Store
Turn order, shipping, and return questions into trackable tickets. Assign staff, set priorities, and reply faster. Free to start.
16,170+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A help desk for an online store is a web app that turns shopper questions into tracked tickets — each tied to an order number, a reason (Where's my order, Return, Refund, Damaged item), a status, and an assigned agent — so delivery and return issues get resolved before they become chargebacks or bad reviews.
What your ecommerce help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for ecommerce.
Order Number
The order the ticket relates to, so agents see what was bought without hunting for it.
Reason / Category
WISMO, Return, Refund, Exchange, or Damaged — so volume by cause is visible on the dashboard.
Status
New, In Progress, Awaiting Customer, Awaiting Warehouse, Resolved — reflecting the extra hand-offs an order can need.
Priority
Urgency (a wedding delivery vs a general question) so time-sensitive orders move first.
Resolution Type
What was done — Refunded, Replaced, Reshipped, No Action — for finance and reporting.
Order Value
The amount of the order, useful for prioritizing high-value customers.
Assigned Agent
The owner of the ticket so returns and refunds don't stall unattended.
Customer Details
Name and email stored on the ticket record for follow-up.
Internal Notes
Agent-only notes on refund decisions or carrier claims.
What good looks like for ecommerce
One app, a view for everyone
Support Agent
The day's ticket queue, order lookups, fast WISMO replies, and processing returns correctly.
Support Lead
Backlog during sale peaks, refund reasons trending up, response-time targets, and agent workload.
Store Owner / Ops
Which products drive the most tickets, refund totals, and repeat-contact rates.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around ecommerce
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how ecommerce actually works
Build it in 3 steps
Describe it
Tell Kleap what your ecommerce needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can it read order status from Shopify automatically?+
No — Kleap builds a self-contained web help desk on its own database. Agents record the order number on the ticket manually; there's no live sync to Shopify, WooCommerce, or a carrier API. It tracks the conversation, it isn't a store integration.
Can shoppers start a return request themselves?+
Yes. You can generate a public form where a customer enters their order number and reason, which creates a ticket the team then works. The customer can be given a link or login to see the ticket's status.
Does it send automated shipping or refund emails?+
No email automation is built in — Kleap generates the ticket app (records, statuses, dashboards), not an email-sending engine. Agents update the status in the app; notifying the customer by email happens outside of it.
Can I run this from my phone at the warehouse?+
It's a responsive web app you open in a browser, so it works on a phone screen, but there's no installable mobile app — no App Store or Google Play version.
More Help Desk Software use cases
Ready to build it?
Describe your ecommerce help desk and watch it come to life. Free to start, no code.