Build an IT Help Desk for Your Team
Log every IT request, route it by category, and set priority by impact. Track resolution and clear the queue. Free to start.
16,176+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
An IT help desk is a web app where employee issues become tracked tickets — each with a category (Hardware, Software, Access, Network), a priority mapped to impact and urgency, an assigned technician, and a status — so internal support requests are triaged, owned, and resolved against clear SLAs instead of getting lost in hallway asks.
What your it team help desk tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for it team.
Category
Hardware, Software, Access/Permissions, Network, or Account — so tickets route to the right technician and trends surface.
Priority
Derived from impact × urgency (P1 outage down to P4 request), so critical incidents jump the queue.
Status
New, Assigned, In Progress, On Hold, Resolved, Closed — the standard incident lifecycle.
Requester / Department
Who raised it and which team, so recurring departmental issues are visible.
Assigned Technician
The owner responsible for resolving the ticket.
Asset / Device
The machine, account, or system involved, for context and history.
SLA / Due By
The target resolution time for the priority, shown so breaches are caught early.
Resolution Notes
What fixed it, kept as a searchable record of past fixes.
Internal Notes
Technician-only working notes and hand-off details.
What good looks like for it team
One app, a view for everyone
IT Technician
Their assigned queue, priority order, asset and requester context, and clean resolution notes.
IT Manager
SLA compliance, backlog and aging tickets, volume by category, and technician workload.
Employee / Requester
A simple way to submit an issue, a ticket number, and seeing the status of their own request.
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the help desk you actually want and own it outright.
A typical help desk
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around it team
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how it team actually works
Build it in 3 steps
Describe it
Tell Kleap what your it team needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can employees submit tickets without an account?+
You can generate a public or login-gated submission form; with logins, an employee sees only their own tickets while technicians see the full queue. Roles decide visibility — it's all one web app on its own database.
Does it auto-create tickets from our monitoring alerts?+
No — Kleap builds a standalone web ticketing app. It won't ingest alerts from monitoring systems, email, or Slack; tickets are created via a form or by a technician. It organizes the work, it isn't an event pipeline.
Can we enforce SLA timers per priority?+
You can store an SLA/due-by field per priority and surface overdue tickets on a dashboard, but it's a tracked field and a visual flag, not an engine that auto-escalates or pages someone. The dashboard shows breaches; acting on them is manual.
Is there an agent mobile app for on-call technicians?+
No native app — it's a responsive web app usable in a phone browser. On-call staff can work tickets from a browser, but there's nothing to install and no push notifications.
More Help Desk Software use cases
Ready to build it?
Describe your it team help desk and watch it come to life. Free to start, no code.