Build a Knowledge Base for Your SaaS Product
Build a searchable help center for your SaaS with categories, editing roles, and public docs. Ship it fast with Kleap. Free to start.
16,170+ sites created with Kleap in the last 30 days
A working app, not a template
What it is
A SaaS knowledge base is a self-serve help center where a software company publishes product docs, how-to guides, and release notes so users can solve problems and learn features without opening a support ticket.
What your saas knowledge base tracks
Every field below is one you can add, rename, or remove by chatting with Kleap — a starting point tuned for saas.
Article title
The exact task or feature a user searches for, so 'how do I export a report' maps to one findable article.
Product area / module
Groups docs by feature (billing, integrations, dashboards) so users browse the part of the product they're stuck on.
Doc type (guide / tutorial / reference / release note)
Separates step-by-step onboarding from API reference so beginners and power users each land on the right depth.
Plan tier availability
Flags which paid plan a feature belongs to so free users aren't confused by docs for capabilities they can't access.
Status (draft / published)
Keeps unfinished docs for unreleased features hidden until the feature ships to customers.
Version / last-updated
SaaS UIs change constantly; a stale screenshot or step erodes trust faster than no doc at all.
Author
Ties each article to a docs writer or PM who owns keeping it accurate after the next release.
Related articles
Chains setup → configure → troubleshoot so a user resolving one issue finds the logical next step.
Tags / keywords
Captures the synonyms users actually type (invoice vs receipt vs billing) so search returns the right doc.
What good looks like for saas
One app, a view for everyone
Documentation writer
Which features lack docs and which articles went stale after the last release
Support lead
Which articles deflect the most tickets and where the content gaps drive repeat questions
End user / customer
Finding an accurate, current step-by-step answer fast through search
Buy a tool, or own one built for you
Off-the-shelf software makes you fit its mold. With Kleap you describe the knowledge base you actually want and own it outright.
A typical knowledge base
- Monthly per-seat fees that grow with your team
- Your data lives on their servers, in their format
- Fixed features — you adapt to the tool, not the reverse
- Generic, not shaped around saas
Built with Kleap
- Free to start — no per-seat pricing
- You own the app and its database, data stays yours
- Change anything by chatting — fields, views, workflow
- Shaped around how saas actually works
Build it in 3 steps
Describe it
Tell Kleap what your saas needs, in plain words.
AI builds it
Get a real working app with records, forms, and a dashboard.
Publish
Refine it in chat, then publish. It is a live app you own.
Frequently asked questions
Can I sync my Kleap knowledge base with Zendesk or Intercom?+
No. Kleap builds a standalone help center on its own database, not a plugin that syncs with Zendesk, Intercom, or your existing helpdesk. You author articles directly in Kleap and link to the help center from your product and support emails. Content lives in Kleap, so treat it as the home for your docs rather than a mirror of another tool.
Can I gate certain docs to specific plan tiers or internal staff?+
Yes. You can use a plan-tier field to organize which articles apply to which plan, and you can put an internal-only section behind a login with roles. Public onboarding docs stay open for SEO, while sensitive admin or beta docs sit behind authentication.
Does it include an AI chatbot that auto-answers users?+
No, not by default. Kleap builds a searchable article library, not a generative AI support bot that composes answers from your content. You can structure clear FAQs and a strong search so users self-serve, but replies aren't machine-generated.
Can I publish release notes and keep older versions?+
Yes. You can create a release-notes doc type and keep a running, dated log as new versions ship. Because content is authored in the app, you control exactly which past entries stay visible.
More Knowledge Base use cases
Ready to build it?
Describe your saas knowledge base and watch it come to life. Free to start, no code.